Namecheap Review

Namecheap was founded by Richard Kirkendall in 2000.
According to reports, they have attracted 3 million customers in the past 18 years.
The domain name is the name of the Namecheap game (sorry, I can't resist), with more than 7 million domain names.
But this thing is:
We have seen this story before; host A is good at X, so they use their brand name and strong funds to get involved in the new service Y. This does not necessarily mean that they are good at it.

What does that have to do with Namecheap?

Can they replicate successful domain names in new areas? Or do they simply trade in their own name? (It must be a pun)
In November 2017, we decided to investigate. We signed up for their hosting service, purchased the cheapest plan, and even set up a test website.
Then, we use Pingdom to track detailed performance statistics, such as uptime and speed. You can view it here.
We will study in depth to understand its planning function.
But first, let's focus on some of the best attributes of Namecheap:

Pros of Using Namecheap Hosting

Namecheap started with a free domain name, speed, migration, and additional planning features (such as backup).
The details are as follows:

1. FREE Domain and Migration

Namecheap is good at domain names. Therefore, they will happily join them only after you sign up for their hosting plan.
If you have already established a website elsewhere, they will also help you migrate the service for free.
We will discuss this again in the disadvantages section below.

2. Decent Load Time

After uptime, the second most important criterion is speed. It is so important because speed is directly related to the happiness of visitors.
Google recently discovered that if your page takes up to six seconds to load, the likelihood of someone bounces will increase by more than 100%.

So yes, you need your website to stay alive. If the site is running slowly, then the situation is almost as bad. Your website is probably down because people will leave in droves.
In the past 24 months, Namecheap's average page speed was 687ms. This number is almost twice that of our other favorite hosts (such as A2 Hosting and HostGator Cloud). However, it is still better than our industry standards.

3. 30-day Money-Back Guarantee

Namecheap does offer a rock-solid 30-day money-back guarantee. You have one month to see if their service is suitable for you. Otherwise, it is not too late to quit and try other things.

4. Fully-Loaded Value Plan

So far, we have reviewed more than 30 web hosting service providers.
For each website, we usually register the most basic plan to build our test site.
The reason is twofold:

1 We hope to base these reviews on real data and performance data.
2 Most "basic level" plans for each hosting company are very similar.

In other words, this allows us to compare apples to apples (in most cases). Each shared quote is very similar and has the same functions.
However, Namecheap surprised us.
First, they provide unlimited bandwidth in the cheapest plan. They also give you access to standard features such as cPanel access and applications such as WordPress.
Their cheapest plan also includes a free SSL certificate for the first year. (Read: After the current year, you will need to pay.)

You can also get twice a week backups, just in case you run into trouble updating the new site.
Regarding their cheapest offer, the best part is that you can get 50 MySQL databases (this is much higher than most companies offer on similar tiers).
In addition, you can build three websites on this plan. Most basic-level hosting plans only allow you to host one website. If you have multiple sites, such as a corporate site and a personal site, then this is a huge value.

They will also provide you with up to 50 email addresses.
Over time, this can save a lot of costs.

5. Third-Party Reviews Are Excellent

We always hope to get the support of existing customers to ensure that every comment is not only based on our own isolated experience.
We recognize:
We were surprised by some online customer reviews.
For example, they received a positive rating of 4.6 stars in Shopper Review. Presumably, this is based on more than one million comments.

We have already enjoyed seeing the "extra" plan features they offer for free (most other companies will charge you).
Therefore, we are very happy to be able to launch the test site and start running. And view performance statistics.
Unfortunately, the results are indeed not encouraging.

Cons of Using Namecheap Hosting

When considering a new web host, we mainly consider the following three categories:

Uptime: Can this host keep my website active most of the time?
Speed: Can the host bring a good experience to visitors so that they want to come back?
Support: Can this host help me when things get out of control?

Unfortunately, Namecheap lost the ball in two of the three areas.
Look at yourself.

1. Poor Uptime – 99.87%

In the first month of our contract, Namecheap achieved 100% excellent uptime. This makes us excited to see what is about to happen.
But the situation will only get worse since then.
The next few months hovered at a level far below the industry average of 99.93%, and finally produced only 99.80% uptime in August 2018. On the surface, this is not bad. However, remember that this is equivalent to more than an hour of downtime per month.

What if there is a downtime during the busy sales season? You may be looking at a large amount of lost revenue.

2. Lackluster Customer Support

Namecheap has a good frequently asked questions (FAQ) platform. It contains detailed answers and should help solve the most common problems you encounter.

We also like to try online chat to learn about their services.
Through the quick contact of the friendly support representative, everything started smoothly.
When she was unable to help us, she even transferred us to the "concierge" department.

Overall, we like the idea of ​​setting up a "concierge" in the company. Did you know that – just like a hotel’s senior manager, he can almost help you personally according to your requirements.
But this is not everything that happened in this conversation

Namecheap Pricing, Hosting Plans & Quick Facts
Here is a brief overview of the hosting plans offered by Namecheap:

Stellar: The original plan gave you unlimited traffic for up to three websites in the first year for $1.44 per month.
Stellar Plus: The second plan increases the disk space to Unmetered at $2.44 per month for the first year.
Stellar Business: Namecheap's biggest plan is to have 50GB of SSD disk space, which is enough for unlimited websites, and all of them only cost $4.44 per month.

Do We Recommend Namecheap?

Not so... The reasons are as follows:
They started well. Existing customers seem to like them very much, and their cheapest plan is on par with the upper-level plans of most other companies.
Nevertheless, the fact that your renewal rate will rise by more than 200% is unbearable. Especially when you consider poor uptime and marginal lazy customer support.
There are so many better options that can provide better service at the same price (or less after the first year).